Terms and Conditions with respect to Broadband Plans
The present terms and conditions shall be applicable to all consumers
(“Subscribers”) who have subscribed to the broadband and internet connectivity services (“Services”)
provided by GTPL Broadband Private Limited (“GBPL”). All Subscribers shall be deemed to have read,
understood and accepted all terms and conditions as mentioned below:
Service Description
GBPL provides broadband and internet services under various plans, each with specific features,
data limits, speeds, and pricing. Details of the available plans are provided on our website at:
www.gtpl.net . The details with respect to service plans (“Service Plans”) are updated regularly
with the current plan list & other particulars with respect to pricing. The Service Plans are
subject to change/ modification at the sole discretion of GBPL
Eligibility
To subscribe to GBPL’s Services, the Subscriber should comply with the below
mandats:
The Subscriber must be at least 18 years of age.
Provide accurate and complete personal information as required during the subscription process.
Agree to comply with these Terms and all applicable laws and regulations as notified by
Department of Telecommunication (DoT) and/or Telecom Regulatory Authority of India (TRAI).
Subscriber Responsibilities
Subscribers are responsible for maintaining the security of their account and password.
Subscribers must not engage in any activity that interferes with or disrupts the Services or
violates any laws or regulations.
Subscribers are responsible for any misuse of the Services by themselves or others using their
account.
Subscribers shall not re-sell the Services procured from GBPL to any third party and shall not
use the Services for any alternate purpose which has not been explicitly permitted/authorized by
GBPL.
Subscribers shall provide necessary facilities to GBPL, TRAI, DoT or any other Government
Agencies to counteract any unlawful activity.
Equipment
All the terminal apparatus, including but not limited to cable modem, drop cable, Ethernet card,
if any, and any accessories ("Equipment") installed within or appurtenant to the premises of the
Subscriber in relation to the Services shall remain the property of GBPL unless expressly
transferred to the Subscriber in writing through a separate Sale /Transfer of Ownership. However,
the Subscriber shall always be responsible for the safety and care of the said Equipment and shall
not damage, alter or remove the same without the written consent of GBPL. In case modem/device or
any other hardware has been sold to the Subscriber, it will not be returnable on becoming
non-functional or any other ground. GBPL carries no guarantees/warranties for supply of such
hardware.
The Subscriber undertakes and acknowledge that any Equipment, the ownership of which is neither
sold nor transferred, shall always remain the sole and exclusive property of GBPL. The Subscriber
shall make good, on demand from GBPL, any loss which may be caused to GBPL on account of any
instance of damage/impairment to the Equipment; and for this purpose, GBPL can deduct the amounts
from the security deposit or call upon the Subscriber to pay corresponding amounts, without
prejudice to any other remedies that GBPL may have. Subscribers shall at all times be responsible
for the proper use and care of the provided equipment and may be charged for any damage or loss.
The Subscriber further agrees and acknowledges that in the event of Sale/ Transfer of Ownership
of Equipment by GBPL, if the Subscriber decides to get the hardware/Equipment repaired through
GBPL, the cost of repair shall be borne by the Subscriber at actuals. Conversely, if the ownership
of Equipment does not stand transferred to the Subscriber, no costs for repair shall be borne or
undertaken by the Subscriber if the Equipment stops functioning on account of some technical/
functional error.
The Subscriber undertakes that the Equipment shall at all times remain in the custody of the
Subscriber at the premises at which the connection has been given by GBPL and shall be used only
to receive the Service and for the manner authorized by GBPL and no other purpose.
The Subscriber shall be fully responsible for the proper upkeep, usage and safety of all the
above-mentioned terminal apparatus/ Equipment during the period of its subscription of its Service
Plan. As such the Subscriber would be fully liable to pay to GBPL repair or maintenance charges
for the above-mentioned Equipment if the said Equipment/terminal apparatus is lost or damaged due
to improper usage or tampering during the period of subscription of his/her respective Service
Plan.
GBPL is merely the supplier of the Equipment and not the manufacturer, GBPL makes no warranties
of any kind, express or implied, in respect to the same and also disclaims any warranty or
merchantability and/or fitness for a particular purpose, warranties in relation to the Equipment
will be made by the respective manufacturers of the Equipment.
Service Interruptions and Maintenance
GBPL will strive to provide continuous, uninterrupted Services but does not guarantee the
absence of interruptions.
Scheduled maintenance or upgrades may cause temporary service interruptions. GBPL will provide
advance notice where feasible.
Unplanned service interruptions due to technical issues, natural disasters, or other unforeseen
events may occur, and GBPL will restore Services as within the timeline stipulated under the
applicable regulatory framework.
Termination and Suspension
GBPL reserves the right to suspend or terminate Services for non-payment, violation of these
Terms, or any other reason deemed necessary to protect the integrity of the network and Services/
any instance of violation of applicable regulatory framework.
Upon termination, subscribers must return any provided equipment to GBPL.
Limitation of Liability
GBPL shall not be liable for any indirect, incidental, or consequential damages arising from the
use or inability to use the Services.
Privacy Policy
GBPL values the Subscriber’s privacy and handles personal information in accordance with our
Privacy Policy, available on our website.
By using GBPL’s Services, Subscribers consent to the collection, use, and sharing of their
information as described in our Privacy Policy.
GBPL Rights
GBPL shall be entitled to suspend /terminate the Service/s (whether temporarily or permanently)
and to recover all outstanding dues from the Subscriber, without prejudice to, and in addition to
any right or remedy available to GBPL under any applicable law, on the following grounds:
Technical failure, modification, up gradation, or variation, relocation, repair and/or
maintenance of the network/equipment.
To combat potential fraud, sabotage, wilful destruction, etc.
If Service is used in any manner, which violates any law or Government order/directions
etc., or adversely affects or intervenes in any manner, the rendering of Service by GBPL.
The Subscriber is in breach of any other provision of these terms and conditions or is
declared insolvent/bankrupt/liquidated/dissolved or a Trustee or Receiver is appointed to take
over the assets of the Subscriber.
The provisions of Service/s (or any of them) to the Subscriber adversely affects the Network
or equipment of GBPL or the provision of Service/s to the Subscriber are revoked, discontinued
or suspended.
Usage of Equipment by the Subscriber are not traceable or valid on GBPL’s network.
GBPL shall levy taxes on the prices payable by the Subscriber as specified by the prevailing tax
norms of the Government.
Amendments
GBPL reserves the right to withdraw any Service Plan or amend the price of/ entitlements under
any Service Plan without notice.
At the discretion of GBPL, the Subscriber may be permitted to change the Plan under which
he/she/they have obtained the Service at such additional cost which GBPL may decide; subject
however that such change may not be made in middle of a billing cycle.
Miscellaneous
GBPL takes no responsibility whatsoever for the content on the Worldwide Web, or access of any
content whatsoever by the Subscriber or any other person using the Service.
GBPL is not responsible for any commitment, representation or offering by the distributors or
channel partners or dealers and the Subscriber are advised to check back with GBPL in case of any
doubt or any commitment etc. received from anyone with regard to Services of GBPL.
Governing Law and Jurisdiction
Any dispute/ claim arising out of the present terms and conditions shall be subjected to the
exclusive jurisdiction of the courts at Ahmedabad.